The compromised data includes information from customers of Santander Chile, Spain, and Uruguay, as well as data from some current and former employees. Notably, customer data from other Santander markets and businesses were not impacted. The bank emphasized that no transactional data or credentials enabling account transactions, such as online banking details and passwords, were included in the breached database.
Santander’s operations and systems remain unaffected, ensuring that customers can continue to transact securely. Upon discovering the breach, Santander swiftly implemented measures to mitigate its impact, including blocking the compromised access and establishing additional fraud prevention controls.
The bank has urged all customers to stay vigilant, verify any information received, and only use official channels to contact the bank. Santander reiterated that it will never request codes, OTPs, or passwords from customers. Suspicious emails and messages should be reported directly to the bank, and online banking should not be accessed through unsolicited or suspicious emails.
Furthermore, customers are advised to heed security notifications and alerts from Santander regarding their accounts to ensure their safety and security.
Source: DIGIT
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